Technical Support Business Analyst - Automotive Sector

• Support to Multiple European Countries

• Become a EU expert for configuration and functional capabilities of Sofico Miles or similar software (Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc), including: formula writing; scheduling; workflow; functional configuration; log interpretation; user administration; data query, extraction and upload; reporting.

• Provide 2nd level application support for functional and technical questions.
• Seek to ensure and maintain system standardisation across all countries
• Engage with IT vendor to prioritise and follow up incidents and change requests through to timely resolution.
• Continuously improve upon the business experience and identify solutions to improve efficiencies

• Excellent influencing skills coupled with ability to manage internal and external relationships and stakeholders
• Strong understanding Integration technologies
• Technical skills in areas such as

• Can write and review detailed technical solution designs
• Excellent understanding of Integration best practices
• Very strong problem solving and root cause analysis skills
• Demonstrate strong ownership of task at hand and ability to see it through from issue to identification to resolution.
• Demonstrated ability to work in an agile, fast-paced environment
• Ability to work independently, with minimal direction
• Must be Fluent in English

• First hand experience in application management would be considered as an asset.
• Fleet Management System experience - Miles (Sofico) or similar ones: Renthub, B1 rental, Goom Rent, Webcar rent, GS base, FleetMaster, Geotab, etc, etc.
• Fleet or financial services industry experience
• Postfix (RPN) stack-oriented language skills
• Jasper reports
• Knowledge of French , Italian, German, Spanish is a significant advantage

Michael Page