Commercial Systems Manager - IT

LEVEL

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 20 días
LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer-centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top-notch service and exceeding the expectations of their passengersJob PurposeWe are in search of a highly motivated and experienced Commercial Systems Manager to join our IT team. In this role, you will be responsible for leading and coordinating commercial and customer systems, ensuring the success of transformation projects and programs.Main Accountabilities
  • Systems development and implementation: You would lead the planning, design and implementation of business IT systems, ensuring that they meet organizational requirements and align with business objectives. This involves collaborating with stakeholders from various departments to gather requirements and translate them into technical specifications. In addition, you will be responsible for managing the budget for business and customer systems.
  • Vendor Management: You would be responsible for evaluating, selecting and managing external vendors and software providers for business systems. This includes negotiating contracts, monitoring service level agreements (SLAs) and ensuring that vendors meet expectations
  • System Integration: With existing IT infrastructure and other business applications. You would oversee the integration process, ensuring seamless connectivity and data flow between different systems.
  • Data Management: You'd be responsible for ensuring the integrity, security, and accessibility of commercial data, as well as implementing data governance policies and procedures.
  • User Support and Training: Providing support to end-users of commercial systems is essential for smooth operations. You'd oversee a team responsible for troubleshooting issues, providing training to users, and creating documentation to support system usage.
  • Performance Monitoring and Optimization: Lead procedural strategy to optimize Commercial and Customer. Monitoring the performance of commercial systems is necessary to identify areas for improvement and optimization. You'd establish key performance indicators (KPIs) and metrics to measure system effectiveness and efficiency, implementing enhancements as needed.
  • Strategic Planning: Collaborating with senior management to align commercial IT strategies with overall business goals and objectives. This involves identifying emerging technologies and trends that can drive innovation and improve competitive advantage.Coordinate and prioritize activities, ensuring alignment with the company's strategic objectives.
Transformation project: Requiring outstanding dedication and effort during the first year of the project.Main Relationships
  • IT
  • Customer
  • Commercial
EducationDegree in Engineering or a related field.ExperienceMinimum of 5 years of experience in similar roles.
Experience in budget management and team coordination.Competencies
  • Ability to facilitate requirements gathering and lead procedural strategy.
  • Experience in transformation projects and programs.
  • Teamwork ability, clarity in communication, and leadership skills.
  • Eagerness to learn, proactive, dynamic, and adaptable to changes.
LanguagesSpanish - C1English - C1LocationBarcelonaOur benefits 💙💚
  • Staff travel
Enjoy discounted flights not only with LEVEL, but also with over 90 long-haul and short-haul airlines. Explore the world at more affordable prices.
  • Flex Benefits
There are flexible benefits available for services like meals, transport, childcare, trainings, and Health Insurance.
  • Employee Cafeteria & Canteen
Start your day right with a delicious breakfast, grab a quick snack during breaks, or choose from a variety of enticing menu options in our employee cafeteria and canteen at special prices!
  • Gym Discount
As an employee, you will have access to a special discount on the gym membership. This will allow you to enjoy facilities, fitness classes, consult with a professional nutritionist, and much more!We're one of the top ten companies in Catalonia, and we're part of IAG, one of the world's leading aviation groups.We are one of Europe's leading low-cost airlines, with particular relevance in Spain and America.We offer direct flights, connecting Barcelona with North America and South America.As part of IAG, we’ve led the way in setting a target of zero net emissions by 2050.

LEVEL