Customer Service Representative with Dutch & English (Part-Time Afternoon 25hrs)

CPM International

  • Barcelona
  • 12.000 € al año
  • Permanente
  • Tiempo parcial
  • Hace 1 mes
  • Solicite fácilmente
Our Client New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.What’s your Mission?
  • Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
  • Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
  • Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
  • Product expertise: Develop a deep understanding of our client's products and services.
  • Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
  • Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.
RequirementsYour Experience, Our Future
  • Fluency in Dutch: Demonstrated by exceptional grammar and spelling.
  • Advanced English Proficiency: Excellent written and spoken English communication.
  • Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
  • Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
  • Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
  • Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
BenefitsYour Benefits Package
  • Start Date: September/October 2025.
  • Hours: 25 hours/week
  • Work Schedule: Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm.
  • Salary: €12.692 gross per year
  • Holidays: 24 working holidays (pro-rata)
  • Work Model: Hybrid (6 days per month at the office)
  • Training: Monday to Friday from 10:00 am to 7:00 pm
  • Office Location: Barcelona (La Sagrera)
Additional Perks:
  • Career Growth: Ongoing training and development
  • Well-being Support: Confidential counselling and resources
  • Perks & Discounts: Exclusive offers and rewards.
  • Health Benefits: Discounted health insurance.
  • Skill Development: LinkedIn learning and certifications.
  • Referral Program: Bring a friend and get a referral bonus.

CPM International