IT Technology Specialist- Barcelona
Coty
- Barcelona
- Permanente
- Tiempo completo
- Coordinate and provide support activities, including install and upgrades, remote and hands-on support for clients.
- Work closely with the Service Desk, the Support Lead(s), and global and on-site teams to ensure support is provided in a timely and very professional manner.
- Provide hands-on provision of end-user services, including service desk and technical support services.
- Use ITSM tools, this person will ensure tickets are allocated, monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed.
- Be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps where appropriate.
- Work with assistants and VIPs to ensure planning and support of critical meetings and events.
- Work with your IT Site Lead and Manager to deliver projects and tasks.
- Assist in maintaining a highly accurate asset management for IT hardware, software, and equipment.
- Work with Global IT Pillars to assist with daily administration and troubleshooting for computer equipment, servers, networking and provide hands-on troubleshooting support as required.
- 2-3 years of experience in an IT support and customer service role
- Knowledge of collaboration platforms and meeting room and video conference systems.
- The ability to effectively prioritize and execute tasks in a high-pressure environment, and ensure standards and processes are followed during execution.
- Knowledge of ITSM processes, ITIL and ticket handling, and the tools used in this area.
- Knowledge of general IT technologies such as cabling, networking, servers, cloud storage, virtualization, and backups.
- Experience working in a team-oriented, collaborative environment and able to adapt to a fast changing and challenging environment.
- Excellent written and oral communication skills in Spanish and English, with the ability to communicate technical information in a business and user-friendly language.
- A salary that matches your knowledge and experience
- Meal support/ voucher
- A first online/in-person interview
- A second interview
- You will receive a proposal with the terms of employment.
- You will receive a proposal with the terms of employment.