Customer Service Representative with high level of Danish & English
- Barcelona
- Permanente
- Tiempo completo
- Customer Support: Provide top-notch support to customers through various channels (phone, email, chat, social media) by addressing inquiries, resolving issues, and offering tailored solutions.
- Product Knowledge: Develop a deep understanding of our product range to accurately answer questions and assist customers effectively.
- Problem-Solving: Analyse customer concerns, identify root causes, and implement effective solutions to ensure customer satisfaction.
- Brand Advocacy: Promote our brand values and foster positive customer experiences through every interaction.
- Language Proficiency: Fluency in Danish with excellent written and verbal communication skills.
- English Language Skills: Strong English language proficiency (written and spoken).
- Customer Focus: A genuine passion for helping people and delivering exceptional customer service.
- Empathy: The ability to understand and respond to customer needs with empathy and compassion.
- Organisational Skills: Strong attention to detail and the ability to manage multiple tasks efficiently.
- Problem-Solving: A proactive approach to problem-solving and a commitment to finding innovative solutions.
- Start Date: ASAP
- Hours: 20 Hours/Week
- Work Schedule: Monday to Friday from 1:00pm to 5:00pm
- Salary: €9,279 gross per year
- Holidays: 24 calendar holidays / 2 accrued days per month
- Work Model: Hybrid - 6 days per month at the office
- Training: Monday to Friday from 10:00am to 2:00pm
- Office Location: Barcelona (La Sagrera)
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.