Team Lead - dutch
- Valencia
- Permanente
- Tiempo completo
Monitor and analyze team performance, providing timely feedback, coaching, and support to achieve and exceed KPIs
Track, report, and communicate performance insights and action plans to the Operational Lead
Encourage a culture of continuous learning and development within the team
Ensure adherence to relevant laws, regulations, and internal quality standards
Collaborate closely with the traffic team to align staffing with operational needs
Manage relationships with internal and external stakeholders across functions to ensure seamless customer experience and alignment of goals
Reporting to Operational Lead+1 year proven experience leading customer support or service teams of similar size
Strong focus on SLA and KPI-driven performance management
Excellent coaching, communication, and leadership skills
Proactive, customer-focused approach to resolving issues and identifying structural improvements
Data-driven mindset with the ability to analyze metrics and implement improvements
Passion for customer service and team development
Ability to thrive in a fast-paced, dynamic environment
Familiarity with call center software and technology is a strong plus
Trabajos