Account Manager German Market

• Client Relationships: Regularly engage with customers, addressing their needs and providing tailored solutions.
• Sales Growth: Develop personalized sales strategies, including cross-selling, up-selling, and churn management.
• Support & Feedback: Provide prompt, personalized after-sales support, ensuring timely responses and proactive communication.
• Product Promotion: Educate clients on new products and features, aligning them with their specific use cases.
• Collaboration: Serve as the main point of contact between customers and internal teams, offering valuable feedback.
• Customer Engagement: Hold regular video meetings to demonstrate product updates and strengthen relationships.

• Native level of German and fluent in English.
• Customer-focused experience in support or satisfaction roles is highly valued.
• Passion for simplifying processes and removing obstacles for customers and colleagues.
• Ambitious, proactive, and a positive team player with strong organizational skills.
• Confident using CRM tools and unafraid to pick up the phone to support clients.
• Ready to thrive in a fast-paced, startup environment.
• Eager to take ownership and contribute to continuous improvement.

• High growth, multicultural and friendly environment 🤝
• Save expenses with

• Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

• Permanent
• Full time
• €30,000 - €42,000
• Hybrid (08005, Barcelona, Barcelona, Spain)
• CX

Factorial