Team Lead, Demand Integrations
- Barcelona
- Permanente
- Tiempo completo
Additional metrics for every Lead are the health of the customer’s integration, the growth of the customer, and the speed to launch for every new customer.The regional leads work closely with the Customers Success teams, Account Management teams and also the stakeholders on our R&D team while also aligning globally with their North American counterparts.Candidates with a can-do attitude, a focus on people, mentoring, and a proactive, hands-on approach, who like to problem solve, embrace and thrive with change and who work well in a team environment will thrive in this team.
Enthusiastic team players will quickly be able to make their mark in our fast-paced and stimulating environment where creativity, personal growth and initiative are encouraged and supported.This position is focused on our customers in the EMEA & APAC region and therefore requires the candidate to support and be flexible with these time zones.
Remote working is fully supported as the team operates globally with various locations (and remotely). Travel for customer visits and internal team events may be required.The TeamThe Demand Integrations team is part of the overall Customer Experience Organisation. We work closely with all departments, acting as facilitators between our internal sales and customer success teams and the external customers and their tech teams.
We also close the loop between our internal tech and product teams with customer feedback and feature requests to ensure customer voices are heard.The Demand Integrations team supports customers globally.
Team members are located in various US and European cities as well as in India.
Our team supports three main areas: Cint’s Marketplaces, Measurement and Data solutions, and Optimization & Health.What You Will Do
- Be the go-to person for internal stakeholders for all initial queries and/or escalations for EMEA/APAC
- Support your team on any queries and/or escalations
- Build relationships with other departments and key stakeholders internally
- Support your team’s growth and continuous learning
- Be a role model for creativity and a solution oriented mindset
- Manage internal changes and support your team and customers through it
- Have a clear understanding of your region’s customers, their needs, cultural differences and challenges
- Have a clear understanding of your region’s performance and opportunities
- Build and manage relationships with customers in your region to drive the health and growth of your customer’s integrations
- For your high profile customers, gain an understanding of your customer’s internal structures, key stakeholders and their business and needs
- Be able to provide technical guidance to customers during all phases of their integration life cycle
- Collaborate with other departments on process changes and the rollout of it
- Create team and/or company relevant internal documentation
- Be able to recommend improvements to APIs internally and to your customers
- Investigate and resolve customer issues in a timely and professional fashion
- Develop a full understanding the industries in which Cint and your customers operate in and be able to promote Cint’s value proposition
- Ability to understand different and unique customer business models and how an integrating with Cint will benefit them
- Practice superior time management self-discipline to work independently
- Experience in mentoring/and or team management and leadership
- Experience with onboarding customers to a tech solution and being aware of a customer life cycle beyond the onboarding process
- Technical experience relating to REST APIs, API implementation, platform-to-platform integrations
- Ability to focus on large amounts of data daily
- Enjoys solving problems and prefers analytical methods
- Strong communicator and flexible team player
- Ability to convey complicated ideas to non-technical stakeholders
- Tech-savvy. Key features expertise:
- postman/Bruno
- git/github
- Linux
- basic API troubleshooting
- basic code/engineering knowledge and how R&D teams operate
- Extremely thorough and detail-oriented in both communication and analysis
- Experience with SQL, Postman/Bruno, Power BI, JIRA, or Salesforce is a plus
- Must be able to work in an evolving, fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously
- Confident in speaking and writing in English
- Bachelor’s degree. (Business administration, information technology, Market Research, computer science, information technology, engineering or related discipline preferred)
- Familiarity with internet protocols and API frameworks, as well as at least one programming language (Python, JavaScript/Node.js, and/or Go)
- Awareness of modern software development methodologies, with emphasis on application architecture and API infrastructure
- Additional Language skills beyond English
- We uncover rich perspectives across the world
- Success happens together
- We deliver across borders.
- We’re pioneers in our industry
- Our curiosity is insatiable
- We bring the best ideas to life.
- We’re accountable for our work and actions
- Excellence comes as standard
- We’re open, honest and kind, always.
- We learn from each other’s experiences
- Stop and listen; every opinion matters
- We embrace diversity, equity and inclusion.