Channel & Order Management Analyst

Novartis

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 7 días
Job Description Summary The Channel & Order Management Analyst is responsible to manage any step within the Order-to-Cash process: daily sales order entry, check risk limits & commercial policy compliance, coordinate pick & pack activities with warehouse, track shipment and delivery until customer on proper time and following QA & GDP guidelines. Scope also includes customer's complaint management and support in invoicing process, issue credit notes and returns management. Manages processes and new projects related to new technologies and performs GDP's training/certification.Job DescriptionMajor Accountabilities
  • Sales orders fulfillment: hospital daily shipments prioritization and daily workload finished.
  • Customer Service Level. Number of S.O impacting patient (
10 days). * Product Allocation Level (PAL) accuracy & ensure daily sales orders are issued on time.
  • Support Supply & Demand team on supply, divestments / pruning / transfers on time / forecasting.
  • Follow QA, GDP & SOX requirements.
  • Collaborate with Customer Experience area to ensure invoicing process is properly executed daily.
  • Delivery timelines must cover market needs: avoid supply shortage at channel level.
  • Minimize incidents and customer complaints.
Obligatory requirements:
  • Education: Business administration degree, finance, engineering or similar.
  • At least 2 years of experience in similar role
  • Excellent problem solving and analytical skills
  • Solid knowledge of Excel tool (dynamic tables) and SAP / SAP4HANA (Power BI is a plus but not mandatory).
  • Fluent Spanish and good knowledge of English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally:Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.Skills Desired

Novartis