Standardization and Quality Manager(TIC industry)

• Implement a TFS Contract Management Policy
• Manage compliance to Contractual, Financial, Legal and other Requirements of all TFS contracts
• Management and supervision of TFS Global Quality System (GQS) to retain the TFS Global ISO 9001:2015, ISO 17020:2012 and ISO 17065:2012 + TIC Council CBCA Code of Practice certificate and/or any other global/regional accreditation/certification as applicable
• Identification of any potential synergy with other SBU's of C&P, in any of the specific areas described under Specific Responsbilities.
• Participates in the development and implementation of TFS business strategy
• Participates in the preparation of TFS Tenders for ongoing or new contracts

• Manages Government client' performance requirements and client satisfaction measurement
• Responsible for identification of the contractual financial, legal and performance requirements (including amongst others Principal's audits to SGS offices, payment of royalties, timeliness performance….etc)
• Monitoring Contractual requirements regarding audits, missions or equipments
• Responsible of communicating to VP identified contractual obligations to be operated by network (affiliates, liaision office ..) and ensure compliance.
• Responsible for the measurement of contractual requirements
• Responsible to maintain the contracts database (subcontractors, consultants, clients…etc)
• Keep informed VP and other concerned team members of upcoming contract's expiration.
• Liaise with Treasury to ensure adequate preparation of financial guarantees linked to each respective contracts as appropriate
• Informs VP about any non compliant contractual requirements and request corrective actions.
• Business intelligence monitoring on any potential new lead.

• Participates actively on tenders preparation
• Updates and Maintains tenders database

• Lead the Global Standardization Team.
• Ensure the overall implementation and maintenance of the Quality System across the network in coordination with relevant parties (TFS country Managers, TFS local Standardization coordinators).
• Ensure that all documentation for Service execution and Quality Management System is up to date (Quality Policy, Manual & Procedures, Contract Instructions, Business rules, checklists, process flows, job descriptions…);
• Plan and follow up execution of internal quality audits;
• Plan, execute and chair Global quality meeting (at least once a year);
• Plan, execute, compile and present the Impartiality Mechanism (at least once a year)
• Provide support to the network on quality related matters.
• Certification to / Renewal of ISO 9001 certification, ISO 17020, ISO 17065 and/or any other global accreditation/certification of all key TFS offices;
• Ensure compliance of the Quality Assurance Audit Program

• Coordination for the execution of ISO and TIC Council audits (use of resources, site selection…);
• Monitoring & optimization of audit costs;
• In collaboration with the Global Standardization Team, Support offices for preparing external audits and assessments (ISO & TIC Council) as appropriate;
• Review and validation of external audit reports and follow up of corrective actions;
• Preparation of HO for renewal (re-certification) audits (ISO and TIC Council).

• Review the consolidation of global KPIs statistics and quality highlights;
• Review and approval of reports prepared by the Global Standardization Coordinators on a monthly basis;
• Follow up of corrective actions implementation in cooperation with Global Standardization Coordinators (GSC);
• Identifies Key Performance Indicators related to contractual requirements included in any TFS contract
• Provide monthly reports to Business VP on achievement of objectives.

• Scheduling and execution of global operational assessments (when applicable)
• Participation to Global / Regional Cross-Border assessments (when applicable)

• Identify relevant quality and operations-related training needs;
• Provision of training on Quality Management Systems implementation to key offices;
• Identification of any potential synergy with other SBU's of C&P, in any of the specific areas described above

• University degree in business administration, management or trade related topics
• 10 years experience in multinational company
• Supervisory or management experience of staff
• Qualification in Quality Management or related field
• Experience as auditor or successful completion of Lead Auditor course.

• Proven experience in ISO 9001, ISO 17020 and ISO 17065 Standards
• Familiar with Quality Management Systems;
• Familiar with TIC industry activities
• Good communication skills;
• Ability to work with people of different cultural background;
• Fluent in English; any other languages are an advantage;
• Applies judgment and acts according to the SGS standards of ethics and integrity

SGS