CX Document Management Specialist (Hybrid)
- Barcelona
- Permanente
- Tiempo completo
More than 100 million searches per day – Up to 6 billion daily AI predictions.
Over 1,600 employees - More than 60 different nationalities from all continents - 99% permanent contracts – 36 average age
We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.What you will do:The Role’s Key Responsibilities and TasksAs an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As CX Document Management Specialist in the CX team you will be in charge of:
- Documentation Management: Create, maintain and update CX content with business owners, ensuring high-quality knowledge and internal communications to call centers on process updates, time-sensitive issues, and implementation of new initiatives.
- Translation Coordination: Ensure translations are accurate, culturally relevant, and aligned with brand, tone, and eDO standards-proofreading both human and AI-generated content for consistency and quality.
- Optimization: Manage glossaries, translation memories, and style guides for content consistency
- Effectively manage stakeholders by working cross-functionally to align priorities and ensure timely delivery of projects.
- Support translation and documentation needs across CX, Product, Training, and other key functions.
- Support with translation and documentation queries across the business.
- Continuous Improvement: Perform regular quality reviews of CX documentation and translations to identify areas of improvement and implement them.
- Minimum of two years of experience in a documentation and translation role.
- Proficiency with tools like Slack, Microsoft Teams, Jira, Asana, Trello, Monday.com, or Microsoft Project.
- Experience using CMS and AI tools (e.g., DeepL, GPT assistants) to adapt content across languages and platforms.
- Fluency in English (C2) and Portuguese (C1) with a professional translation qualification (e.g., EMT, CIOL, SFT).
- Familiarity with translation/localization tools like SDL Trados and Lokalise.
- Strong writing and editing skills using Word or Google Docs.
- Experience with content/knowledge systems (e.g., Confluence, SharePoint, Zendesk Guide, Guru).
- A quick learner, strong communicator, and team player who brings solutions and fresh ideas.
- A rewarding Compensation package! 💥 Prime Plus membership, competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.
- Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.
- Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.
- Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.
- Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.
- Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.