Customer Success Executive - Internship

Ogury

  • Madrid
  • Prácticas
  • Tiempo completo
  • Hace 1 mes
Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other AdTech platform.Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.At Ogury, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law.Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.The Opportunity:
  • We're looking for a motivated and proactive intern to join our Customer Success team in Madrid for a minimum 6-month internship.
  • Reporting to the Customer Success Manager, the intern will support day-to-day operations, client onboarding, reporting, and various cross-functional projects, gaining hands-on experience in a dynamic and international environment.
  • The role offers a flexible working model, and a great opportunity to develop skills in client management, communication, and data analysis.
Key Responsibilities:
  • Partner with Sales to determine a client's campaign objectives in order to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives
  • Be your clients advocate and liaise with AdOps, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle
  • Provide insightful reporting for pre- and post-sale presentations intended to drive retention and continued account growth
  • Pinpoint upselling opportunities and work directly with sales teams to drive incremental revenue and ensure rebooking nurturing solid client relationships
  • Deliver exceptional client service by providing deliverables and managing client expectations, while showcasing mobile marketing expertise
  • Provide final reporting, insights, and recommendations - inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results
What you will bring to Ogury:
  • Support the Client Success department with data reporting and campaign analysis
  • Compile campaign performances for clients and internal case studies or benchmarks
  • Cross-collaboration with other departments
  • Keen to learn about the Ad Tech industry as a career path
  • You are driven and motivated
  • You take initiatives to value-add to the team
  • You speak English and Spanish fluently, both written and spoken
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Ogury