
Cash Collection Analyst (m/f/d)
- Sevilla
- Permanente
- Tiempo completo
- Partner with Finance functions, Sales, IT and other business stakeholders to ensure effective solutions to support collection processes ( raise potential bad debt customers, write offs )
- Take ownership on daily Reminder process, sending out dunning letters, handle reminder related customer and sales inquires
- Define and monitor the trends of KPIs (cash flow, monitor payments, aging)
- Develop and improve internal collection workflows especially reminder process
- Improve end-2-end customer journeys and overall customer satisfaction (customer complaint management ,dispute management, and root cause analysis, invoicing quality, streamlined dunning/collection process)
- Support the work with the collection agency and internal legal department
- Be accountable for the whole collection process and responsible for a customer centric interaction and communication with our clients, including payment methods and payment plans
- Perform operational and financial analyses, including KPIs
- You are flexible, structured, and able to work under pressure
- Previous experience in any Finance/ Accounting/ Controlling field, preferably in Accounts Receivable
- Very accurate and customer oriented attitude
- Reporting experience, advanced knowledge of MS Excel and any other reporting tool
- Good interpersonal skills that enable you to work well with other departments such as sales and client setup
- Experience working with Microsoft Dynamics 365 preferred, or knowledge of other ERP Systems, implementation experience
- Fluent in English, Spanish, and Portuguese (spoken and written)
- Very good knowledge of MS-Office applications