Partner Account Manager UK & ROW

• Be the main point of contact for partners in the UK & ROW.
• Support onboarding, implementation, and client troubleshooting.
• Manage partner-client requests (contracts, invoicing, upsells/downsells).
• Build long-term, trusted relationships to maximize retention and satisfaction.
• Streamline partner support and ticketing processes.
• Ensure consistency and scalability across partner operations.

• Design, deliver, and manage training programs to ensure partners are ready to sell, implement, and support Factorial’s solutions.
• Improve and expand training formats (live, virtual, and self-paced).
• Streamline content in an LMS for scalability and partner convenience.
• Track partner certification and provide support during onboarding and learning sessions.
• Collect feedback to continuously improve training experiences.

• Capture product insights directly from partners and clients.
• Collaborate with Product Managers to prioritize improvements.
• Keep partners updated on product launches, leveraging marketing and automation.

• Ideate and develop mechanisms to make Partners feel part of the Factorial rocketship.
• Continuously think about new ways to bring value to our Partners to help them grow their business with Factorial.
• Make the Factorial Partner Ecosystem become the best in the industry!

• High partner satisfaction and retention across UK & ROW.
• Smooth onboarding and faster certification completion.
• Strong adoption of Factorial’s tools and integrations.
• Clear partner insights driving product improvements.
• Efficient processes that scale as our partner ecosystem grows.

• Are fluent in English (additional languages are a strong plus ).
• Have 2+ years in partner management, account management, or customer success (SaaS or B2B experience = big advantage).
• Excel at relationship building and communication across cultures.
• Can solve problems quickly, from technical issues to contract queries.
• Are detail-oriented and structured when handling contracts, invoices, and processes.
• Thrive in a fast-paced, international scale-up environment.
• Love collaborating with cross-functional teams (Sales, Product, Ops, Enablement).

• Save expenses with Cobee and get your salary in advance with Payflow
• TaxDown to simplify your taxes and maximize your savings!
• Healthy life with Gympass ♀ and Alan as private health insurance
• Language classes with Yolk Academy & Factorial Language exchange
• Syra and Apeteat discounts!
• Breakfast in the office, organic fruit and free caffeine and theine☕
• Flexible schedules ⏰, pet Friendly and no dress code!

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Factorial