TUI Contact Centre Agent | Danish Speaking | Local Residents

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at 20.100€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
• You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
• We offer remote working from anywhere in Spain on seasonal permanent or permanent contracts, multiple permanent career development opportunities. Starting date will be the 13th of October 2025.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

• Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging-and you'll be ready to listen, respond, and take action.
• You'll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
• You'll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
• You'll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.

• Organized and adaptable - a calm, solutions-focused multitasker who thrives under pressure and embraces change.
• Customer-first mindset - confident supporting upset customers across all channels, resolving issues quickly and empathetically.
• Tech-savvy and curious - eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• Remote-ready and flexible - happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
• Bilingual and confident - fluent in both English and Danish, ready to support customers across languages with clarity and care.

TUI Group