IT Support Intern
Lodgify
- Barcelona
- Prácticas
- Tiempo completo
- Handle IT support requests from internal employees
- Endpoint management through Jumpcloud
- Laptop, mobile and IOT device troubleshooting
- Third party software administration (Google Workspace, MS Office, Slack, Notion, etc.)
- User account management (Google Workspace, Jumpcloud)
- Device provisioning using the Asset Management System
- Password management and administration through Keeper
- VoIP phone system maintenance (3CX)
- Video conferencing support (Google Meet, Airtame)
- Technical documentation in our wiki in Notion
- Define software and hardware specifications in response to user requirements
- Identify and propose areas to maximise user experience and productivity in the working environment
- Undergraduate or Degree in computer science/engineering or other related field
- Familiar with IT support concepts
- Good technical knowledge of Operating Systems (Windows, MAC and Linux), computer hardware and networking with hands-on troubleshooting experience
- Able to read and understand technical manuals and process documentation
- Strong problem solving skills with the ability to research and troubleshoot complex IT related issues
- Ability to translate and demonstrate complex technical solutions to non-technical users
- Proven team-working skills by working in a collaborative environment
- Strong customer service focus
- Good communication skills in English, both written and verbal
- Strong organizational skills with ability to efficiently prioritise and execute tasks