Delivery Specialist (Fluent French/English/Spanish)
Amadeus
- Madrid
- Permanente
- Tiempo completo
- Orchestrate and be accountable for all delivery activities, leveraging all delivery expert resources in different delivery domains, report and provide KPIs.
- Support the budget assessment set-up and execution within the delivery organization for the WEU Travel Resellers unit.
- Be the entry point for the Commercial and Product Marketing (PMM) groups for the region on Delivery services.
- Be accountable for all the deliveries to customers in the region of all services in the service catalogue (standard products, bespoke development, consulting, and other services).
- Engage Delivery Domain resources, coordinates their activities, and provides reporting to ensure the delivery of Amadeus commitments.
- Manage the status of all deliverables, according to customer commitments and expectations. Communicates progress to the customer, ensures their adherence to the plan and follow up on delivery dates.
- Maintain documentation reflecting all functionalities delivered throughout bespoke solution to facilitate the reusability.
- Create, manage and keep updated a dashboard for the region in order to provide accurate status of all deliverables, including risk & issues.
- Provide a regular executive summary covering the risk/issues that need management attention.
- Act as prime point of escalation for all ongoing delivery issues.
- Proactively manage the ongoing pipeline.
- Analyse customer ecosystem and service requirement during complex pre-sales activities.
- Assesses feasibility, requirements coverage, costs and timelines with Delivery Domains in case of complex solutions.
- In case of product gaps, reverts to PMM teams to manage the roadmap impact.
- Provide the delivery plan to PMM in case of complex solutions (solution scope, costs and timelines).
- Manage the implementations slots (internal SLT) and capacity for standard solutions.
- University degree in Computer Science
- Minimum 5 years of experience in the Travel Industry as Consultant or Project Manager
- Previous experience in Business Solution and/or Delivery Management
- Functional knowledge of Amadeus Sell Connect, robotic solutions, Web Services, Air content including NDC/LCC and/or GDS search, book and ticketing features
- Understanding of the travel agency business context and workflows.
- Project Management skills
- Languages: Advanced English, Spanish and French
- Be part of a multi-cultural team with international scope.
- Benefit from a permanent contract and a competitive employee benefits package such as pension plan, travel, life and healthcare insurance as well as lunch allowance.
- Skill development and career path.
- Experience in one of the world’s top IT companies.
- You will be based in Madrid Office (Hybrid Model)