W4TSC3 - IB4 - SOC Multicliente - GDCOperational

Capgemini

  • Málaga
  • Permanente
  • Tiempo completo
  • Hace 1 mes
Who are we?Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.We desire to hire SOC LEADER - Global Cyber Defense Centre (CDC) to be part of our team integrated CIS Business Unit.As a leader of a Capgemini Cyber Defense Center, you'll be responsible for leading cyber defense operations. You'll ensure critical operational services are available 24/7/365, achieved by leading your team technically, operationally, and commercially, showcasing a successful track record and personal skills like resilience, collaboration, and communication.Key responsibilities:
  • Team Leadership
  • Customer Engagement
  • Service & Delivery Excellence
  • Technical Excellence
  • Commercial Excellence
  • Pipeline Management
  • Incident Management
  • Continuous Improvement
  • Sales and Bid Support
  • Key Performance Indicators
  • Core Competencies
  • Technical/Professional Experience
At the level of team leadership:
  • Working with the global CDC leader create the vision & mission for Capgemini’s Cyber Defence Centres (CDC). Implementation of these through the creation of team objectives across your CDC
  • Leadership of all CDC teams and people, including team meetings (daily and weekly calls, objective setting, one-to-ones)
  • Personally championing activities that build global diversity, and a strong future talent pipeline
  • Working with the global CDC leader, to ensure that the required personnel (capacity and capability), is in place at all times to meet customer demands.
  • Working with the global CDC leader, creating and executing a Learning & Development plan that ensures that the required people skills & experience to are in place to deliver all current and future focused global CDC operational capabilities.
  • Working with all other CDC leaders to create a coaching and learning environment
  • Creating a CDC team culture where staff performance issues are identified and appropriately addressed to that satisfaction of all stakeholders, including clients
  • Leading the annual performance review at all levels (Units leaders, specialist and analyst), ensuring the process stages compliance and results required by HR team
  • Being an active member of the global Cyber Run leadership team
Customer Engagement
  • Ensuring that there is continual engagement with customers to ensure that operational and service delivery meets contractual obligations (KRI/KPI). This may be achieved through the GDC & Customer specific Delivery Managers
  • Implementing strong global governance mechanisms that ensure robust reviews of CDC operational performance. Surfacing global information, trends, and insight, that allows proactive improvement action to be taken
  • Ensure your CDC is not only achieving SLA targets but is exceeding customer expectations offering additional value with constant service improvement, innovation and collaborative partnership
  • Organise, manage and host, customer and prospective customer visits to your CDC, as and when required
  • Support client audit processes through the collection, review and presentation of required evidence. Then managing to conclusion any deviations (aligned with future audit time frames).

Capgemini