W4TSC3 - IB4 - SOC Multicliente - GDCOperational
Capgemini
- Málaga
- Permanente
- Tiempo completo
- Team Leadership
- Customer Engagement
- Service & Delivery Excellence
- Technical Excellence
- Commercial Excellence
- Pipeline Management
- Incident Management
- Continuous Improvement
- Sales and Bid Support
- Key Performance Indicators
- Core Competencies
- Technical/Professional Experience
- Working with the global CDC leader create the vision & mission for Capgemini’s Cyber Defence Centres (CDC). Implementation of these through the creation of team objectives across your CDC
- Leadership of all CDC teams and people, including team meetings (daily and weekly calls, objective setting, one-to-ones)
- Personally championing activities that build global diversity, and a strong future talent pipeline
- Working with the global CDC leader, to ensure that the required personnel (capacity and capability), is in place at all times to meet customer demands.
- Working with the global CDC leader, creating and executing a Learning & Development plan that ensures that the required people skills & experience to are in place to deliver all current and future focused global CDC operational capabilities.
- Working with all other CDC leaders to create a coaching and learning environment
- Creating a CDC team culture where staff performance issues are identified and appropriately addressed to that satisfaction of all stakeholders, including clients
- Leading the annual performance review at all levels (Units leaders, specialist and analyst), ensuring the process stages compliance and results required by HR team
- Being an active member of the global Cyber Run leadership team
- Ensuring that there is continual engagement with customers to ensure that operational and service delivery meets contractual obligations (KRI/KPI). This may be achieved through the GDC & Customer specific Delivery Managers
- Implementing strong global governance mechanisms that ensure robust reviews of CDC operational performance. Surfacing global information, trends, and insight, that allows proactive improvement action to be taken
- Ensure your CDC is not only achieving SLA targets but is exceeding customer expectations offering additional value with constant service improvement, innovation and collaborative partnership
- Organise, manage and host, customer and prospective customer visits to your CDC, as and when required
- Support client audit processes through the collection, review and presentation of required evidence. Then managing to conclusion any deviations (aligned with future audit time frames).