Global Ops Manager (They/She/He)

• We have an ''office-first'' culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

• Own operations and projects for 3 - 4 countries where On Demand operates (focus in SWE and ECA)
• Be based in the HQ and be available to travel 1-2 weeks every month
• Be responsible for partner operational excellence by understanding the needs of different partner types and transforming this knowledge into actionable insight
• Define and be responsible for the implementation of key operational processes that allows better alignment with the core business and fosters Operations team scalability
• Interact with several core business teams for the areas of Operations and Logistics
• Be analytical and make data-driven decisions that shape the product roadmap
• Track and monitor operational KPIs providing the appropriate visibility to all stakeholders

• Bachelor's degree - emphasis in business or engineering
• 2-3 years of experience in a fast-paced environment (tech start-up, consulting, FMCG, etc.). Experience in on-demand delivery is a plus
• Proficiency in analyzing data, reporting, and basic financial analysis (cost-effectiveness, cost-benefit etc.) and comfortable dealing with high growth and complex business challenges.
• Knowledge of analytical tools such as Looker and Excel (SQL is a plus)
• Hands-on: you are autonomous willing to get your hands dirty and are looking to bring your ideas to life and find a way to get things done
• You have strong organizational skills, the ability to prioritize and multitask, work well under pressure, and handle multiple issues simultaneously in a dynamic environment
• You are able to act as an owner / lead operational projects with several stakeholders
• Sublime communication skills both written and verbal
• Proficient in English

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Glovo