Bilingual Customer Service Advisor Dutch & French BARCELONA
NewCo Communications
- Barcelona
- Autónomo
- Tiempo completo
- Customer service, blocking lost/stolen credit and debit cards.
- You will handle questions from credit-card holders and ensure the security and protection of credit-card data.
- Identity verification, answering questions and explaining any steps to follow are among your core tasks.
- Checking temporarily blocked cards for cardholder transactions or not. And permanently blocking or unblocking the credit-card.
- Handling claims files.
- Strong communication/social skills and a positive attitude
- Strong listening skills
- Positive attitude towards changes
- Team player
- Excellent level of Dutch and French (written and spoken)
- Good level of English (written and spoken)
- Flexibility in terms of working hours (including evening, night and weekend shifts)
- Preferably you already have experience in a customer service role
- A diverse and lively workplace that values different cultures, fostering a fun and friendly atmosphere.
- Opportunities for internal growth and career progression to advance your professional journey.
- Extensive training provided, arming you with the knowledge and tools to excel in your role.
- Exciting incentives and reward schemes to recognize your efforts and keep you motivated for great results.
- A permanent role with a competitive salary for financial stability.
- Unlimited coffee and fresh fruit on office days for an energy boost.
- Free online Spanish lessons outside of working hours for skill development.
- Unforgettable staff parties that bring the team together, creating lasting memories.