Dutch speaking Customer Service Representative

• Provide frontline service to customers and route their calls to the appropriate department
• Provide a friendly and efficient service in answering customer queries
• Ensure agreed KPIs are met
• Perform duties in a compliant manner in accordance with policies and procedures
• Develop and maintain a working knowledge of our products

• C2 level of Dutch
• Ability to speak and write English fluently
• Minimum of 2 years customer services experience, preferably in a similar industry
• Excellent customer focus and the ability to work to tight deadlines
• IT literate Previous Salesforce.com knowledge an advantage
• Excellent time management & telephone etiquette
• Highly professional written and verbal communication skills
• Proactive can work with minimal supervision

• Full-time position, from Monday to Friday, from 9.00 to 18.00
• Salary: 20.555,97 gross/year
• This is a Hybrid working model in Barcelona.
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000 depending on the language/project).
• Relocation support
• 1 week of initial training.
• A permanent presence of coaches who will facilitate your personal and professional development.
• Employment with the worlds largest provider of contact center services.
• Excellent work environment, great colleagues, social arrangements and personal development.
• International business casual environment.
• Permanent Contract.
• Competitive Benefits package!

The Lemon Consulting