Onboarding Specialist Team Lead Spanish Market

• Develop and execute an effective recruitment strategy to hire new Onboarding Specialists quickly and efficiently.
• Manage a team of Onboarding Specialists (from 6 to 8 people) to ensure high performance and achievement of targets.
• Monitor team performance metrics and take actions to address gaps and improvements.
• Implement new strategies and tactics to increase customer retention, satisfaction, and reduce onboarding duration.
• Motivate your team and give feedback constantly.
• Help create a fun, high-energy environment where people love coming to work.
• Maintain consistency in hitting duration and retention targets.

• Preferred experience in B2B SaaS environment, and Team Lead experience, ideally in a Customer Experience team, with a track record of driving customer retention and onboardings.
• Expert Spanish speaker and professional English.
• Analitical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Passionate about technology and customer service.
• Knowledge of the HR industry will be valuable.
• Strong communication skills.
• Adaptability skills, Ability to pivot strategies based on market changes, customer feedback, and internal goals.
• Experience with project management methodologies to ensure timely and successful onboarding of new clients is a PLUS.
• We’re looking for a leader who is not only passionate about customer experience but also dedicated to fostering talent and innovation within the team. If you thrive in a dynamic environment and want to make a meaningful impact, we’d love to hear from you!

• High growth, multicultural and friendly environment
• Save expenses with Cobee and get your salary in advance with Payflow
• Healthy life with Gympass ♀
• Alan as private health insurance
• Language classes with Yolk Academy
• Syra discounts, Nora & Apeteat lunch
• Breakfast in the office, organic fruit and free caffeine and theine☕
• Flexible schedules ⏰, pet Friendly and no dress code!

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

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