Customer Service Specialist Spain
CARFAX Europe GmbH
- Barcelona
- Temporal
- Tiempo completo
- Join the centralized customer service team for multiple European countries, serving as the primary point of contact for our Spanish customers and partners
- Identify and assess customers’ needs, handle complaints and provide constructive feedback to maximize their satisfaction
- Follow the standard interaction guidelines and use the right tools to provide solutions and alternatives within the agreed Service Level Agreement, follow up on open tasks to ensure resolution
- Build sustainable relationships and trust with our business customer accounts through open and interactive communication
- Help to develop guidelines and processes for responding to emails
- Ensure proper categorization of all customer issues and reporting on most relevant topics/requests
- Transfer the voice of our customers into central functions as marketing and product development, interacting with those teams to provide exceptional service
- Improve customer’s satisfaction and reviews in cooperation with the marketing team
- Provide Sales and account support for our European sales activities
- Regularly share best practices with the rest of the CS team
- 3+ years of previous experience in customer service or customer support
- Native level Spanish and fluent English skills - additional languages such as German, Swedish, Dutch or Italian are a plus
- Great interpersonal and communication skills to support the customer team in an agile, fast paced and dynamic environment
- Customer orientation and ability to respond to different types of characters
- Ability to multi-task, prioritize and manage time effectively
- Team player, but also the ability to work independently
- Knowledge of commonly used systems in Customer Service such as Salesforce Lightning and Atlassian (JIRA, Confluence)
- Work with a purpose and help creating a fair used car market for everyone
- A very pleasant atmosphere in an international team (27 nationalities) - we work together, we win together, no jerks allowed!
- We stand for diversity and inclusion in all its dimensions, we see it as a strength for our teams
- We offer flexible working options in a home office setting - work from your home in or around Barcelona and meet other members from team CARFAX in the city from time to time
- Great team events like our famous annual Hike Day and Christmas Party
- Financials: Company-supported pension plan, life- and private health insurance
- Health: Financial support for sports and wellness activities | Free counselling at life and wellbeing challenges
- Work-life Balance: Flexible and family-friendly working hours with additional days off for special occasions and volunteering | The possibility to work from abroad up to 2 months a year
If so, take a detour from the daily grind and apply today, including your CV, salary requirement and earliest possible starting date! A cover letter is not required, but we are always happy about a few words telling us why our vacancy and company is interesting for you.A Fair Used Car Market For Everyone.About usCARFAX provides trusted information that helps millions of people to shop, buy, own and sell used cars with more confidence. Our flagship service is our Vehicle History Report, a curriculum vitae for used vehicles to solve the asymmetric information problem in the used car market. Our customers get access to an extensive multinational database consisting of +27 billion historical records related to over 1 billion cars in +20 countries across Europe and North America.
Today, we are a team of 100+ people in six European countries – while retaining a start-up feeling including flat hierarchies and flexible decision-making processes.