New Accounts Germany - Customer Care Professional / KYC Analyst

American Express

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 1 mes
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Responsible for processing new account applications for the German market in line with anti-money laundering regulations using a variety of strategies, tools, and systems. Tasks include a mix of front office and back-office tasks
  • Deliver world-class customer service, whilst responding to Customers inquiries and problems on inbound, outbound calls, emails, and system processing
  • Support customers through the application journey as well as processing and analysing the applications
  • Complete Anti money laundering and risk verifications on new account applications
  • Build meaningful relationships with our customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Goal oriented and KPI driven performer
  • Navigate a computerized data entry system or other relevant applications
  • Uphold the Data Protection and Privacy Act for our Customers
  • Update systems accurately and efficiently – Identifying process gaps and raising issues to leadership
  • Re-prioritize to adapt to the ever-changing environment.
  • Team player and solution oriented
Minimum Qualifications
  • Fluent in German– written and oral skills
  • Demonstrate personal excellence by remaining positive in difficult situations.
  • Navigate multiple systems and digital tools to service our customers
Preferred Qualifications
  • KYC and KYB Knowledge
  • Intermediate English and/or Spanish desirable apart from market language
  • Experience with local market Anti-money laundering regulation.
  • Customer service experience in German market desired but not essential
  • Goal oriented and KPI driven performer
  • Display a passion to serve by delivering outstanding service in every interaction with our customers
  • The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
  • Strong interpersonal, communication and listening skills
  • Strong verbal and written communication skills
  • Assertiveness to handle difficult conversations
  • Excellent negotiation, influencing and resourcefulness skills
  • Proactive, analytical, and problem-solving skills with strong attention to detail
  • Outstanding organizational skills
  • Confidence to work in a virtual, multicultural environment
  • Proven ability to deliver a high productivity and quality work under minimum supervision
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express