HR Operations Specialist - Swedish Speaking

• Drive continuous process improvement by identifying optimization opportunities in country-specific processes.
• Support in handling process deviations, determining their impact, and providing recommendations to local and global design authorities.
• Own the change order process liaising with external stakeholders ensuring gathering of requirements, pricing, implementation, updated documentation and training to internal teams.
• Ensure that global and local process standards are clearly understood, implemented, and adhered to by country teams, while accommodating client-specific requirements as necessary.
• Manage the maintenance of Standard Operating Procedures (SOPs), Detailed Work Instructions (DWIs), guidelines, and other process documentation, ensuring consistency across regions while incorporating local deviations.
• Support with developing training materials and provide training to junior and medior team members ensuring they understand global and local standards, operating models, and process documentation.
• Maintain close communication with key stakeholders (including country teams and clients) to ensure consistent application of global and local standards, procedures and process changes.
• Support the creation or modification of processes, ensuring they meet global standards while accommodating local conditions.
• Process complex HR service cases and provide appropriate resolutions and acting as a first escalation point for the operating teams.
• Calculate, maintain and update complex data records in HR systems in relation to, but not limited to, Benefits, Pension and Insurance, Time Tracking and Garnishment.
• Process client invoice reconciliations from multiple third parties and local governance.
• Lead the change order management process for internal applications and where applicable liaise with third parties for third party change order management.
• Orchestrate the delivery of HR services to customers, ensuring effective service delivery and smooth execution of tasks within the team.

• 3-5 years of experience in the HR and Payroll outsourcing in an enterprise business outsourcing environment.
• Knowledge and hands-on experience with HR processes such as, but not limited to, Time Tracking, Benefits, Garnishments, Pensions and Insurances.
• Experience with employee lifecycle management, and HR compliance and regulations.
• Experience in managing client relationships and delivering HR services to multinational clients.
• Familiarity with Service Level Agreements (SLAs) and KPI measurement and reporting.
• Excellent communication skills with the ability to work effectively with clients and collaborate across teams.
• Ability to manage multiple priorities in a fast-paced environment and meet client needs efficiently.
• Demonstrate the ability to work under pressure, prioritize tasks for the team effectively, and ensure high levels of client satisfaction.
• Problem-solving and conflict resolution skills, with the ability to drive improvements in HR processes.
• Excellent communication skills (both verbal and written), fluent in English and Swedish.

• Experience in a Payroll and BPO outsourcing environment is preferred.
• Experience with SAP SuccessFactors, SAP Payroll, Call Centre technology, HR analytics and automation tools is a plus.
• Experience with SuccessFactors Employee Central Global Benefits, Worksmile, Benify or any other benefits solution is preferred.
• Certification such as PHR, or CIPD is a plus.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

• A unique opportunity to shape and define HR operations within a new, innovative team, driving operational excellence.
• International experience: Collaborate with teams and clients across multiple regions, gaining exposure to diverse cultures and business environments.
• Innovative environment: Be part of a team that values continuous innovation and process improvement.
• Career development: Access to training, career advancement programs, and mentorship opportunities to support your professional growth.
• Competitive salary and benefits: A comprehensive compensation package, including Location-specific benefits: Flexible hybrid work options and additional perks tailored to each office location (e.g., wellness programs, commuting benefits, etc.).

SD Worx