Manager, Customer Success
OneTrust
- Madrid
- Permanente
- Tiempo completo
- Hire, on-board, develop, coach, mentor and evaluate a team of 3 to 8 Customer Success Consultants.
- Set the strategic direction of the Customer Success organization, contributing to monthly and quarterly functional planning sessions
- Set a clear bar for excellence building a diverse, inclusive, and high performing team
- Responsible for overseeing a program of Enterprise and Strategic customer adoption plans, driven by Customer Success Consultants.
- Provide advice and feedback to Customer Success Consultants on strategies, ways of working and best practices
- Act as escalation point for Enterprise and Strategic organizations
- Contribute to delivery of key board reporting, creating and maintaining OKRs and KPIs
- Bachelor's degree required
- 5+ years of customer success or software consulting experience
- Effective customer-facing communication skills. Proven success in and genuine enthusiasm for working directly with customer
- Proven ability to engage across corporate functions (Professional Services, Product Management, Sales and Executive).
- Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
- Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
- Strategic thinking, problem solving, and decision-making capabilities
- Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
- Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
- Location-flex: Similar to other companies' remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.