
O2C Collections/AR Team Lead with English - PageGroup SSC
- Barcelona
- 25.000-26.000 € al año
- Permanente
- Tiempo completo
- Lead and manage collection specialist to achieve monthly their personal and team Collection targets around Bad Debt and Cash-in amounts
- Monitor the status of our countries' accounts and balances, identify & sort out inconsistencies
- Work closely with the other O2C teams to solve invoice related disputes and accelerate payment
- Collaborate with Business in negotiations with customers
- Give and keep visibility to the Business on their portfolio's Collection status
- Where needed, support your team to prepare the litigation file for Legal procedures
- Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
- Lead the team through the implementation of new processes, tools and best practices
- Collaborate on EMEA & global projects (reporting, training, process improvement, etc)
- Understanding of the whole O2C process
- Understanding of the legal and contractual recruitment scope
- Previous experience in a similar supervisory/managerial role
- Dynamic, organized with a methodical approach
- Good negotiation and communication skills (spoken and written)
- Ability to supervise and motivate a team
- Customer focus
- Ability to work under pressure to attain company objectives and Cash Collection KPIs
- Capable of working in several transformation projects at the same time
- Fluent and professional English is a must, any other European language is highly valued
- Experience in a multinational environment (+40 nationalities in the SSC)
- Competitive compensation and benefits package in Barcelona, various well-being activity options