Customer Support Specialist (French desired)
Lodgify
- Barcelona
- Permanente
- Tiempo completo
- Provide information and advice users on appropriate action to solve issues.
- Respond to incoming requests for assistance via email or telephone.
- Ensure nothing but excellent service and a high level of customer satisfaction.
- Maintain client relationships through product support over the email, phone and chat.
- Troubleshoot technical issues.
- Report customers feedback/issues to relevant departments & Follow up.
- Outstanding verbal and written communication skills in English and French is very desired (any other additional language is a plus).
- Easily connecting with people and understanding their issues.
- Passion for creating the best customer experience ever.
- Organized and able to handle multiple inquiries.
- Positive attitude and sense of responsibility.
- Good communication and problem-solving skills.
- Familiar with cloud-based applications and internet expert.
- Love taking ownership of side projects.