Operations Specialist with Swedish, Danish, Norwegian or Finnish
HP
- Sant Cugat del Vallès, Barcelona
- Permanente
- Tiempo completo
- Manage the relationship with the distributors/retailers by providing daily operational support via e-mail and phone.
- Act as one contact towards the distributors/retailers for all issues End-to-End; communicating all relevant information and ensuring customer satisfaction.
- Analyze operational data, identify root causes of repetitive issues and drive corrective actions.
- Deal with all written or verbal escalations and provide solutions when problems arise.
- Manage the daily interaction with the Transaction Processing Center in India.
- Find solutions to queries and issues and provide coaching and training where needed.
- Pro-active monitoring of open orders & claims, using different tools and reports.
- Ensure that HP internal policies, legal regulations and audit requirements are met and maintained.
- Ensure that agreed operations performance service levels are achieved.
- 2-4 years of experience in Supply Chain, Customer Support or Account Management.
- First level university degree; advanced university degree preferred
- One of following languages: Swedish, Danish, Norwegian or Finnish (native) and fluent English in speaking and writing.
- Excellent analytical skills and have the ability to relate and compare data from different sources, in order to identify issues and drive solutions in a complex business environment.
- Strong interpersonal skills and the ability to interact and negotiate with people in different levels of the organization, and with different cultural backgrounds.
- Strong computer skills (MS Excel, PowerPoint, Word, Outlook).
- Excellent communication, conflict handling and team working skills.
- Ability and willingness to work in a diverse, international and dynamic environment.
- Opportunity to work in an international organization with colleagues coming from all over the world.
- Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
- An attractive benefits package:
- Health & Life insurance
- Lunch at reduced prices at our canteen/ ticket restaurant vouchers
- HP product discount
- Work life balance / flexible working hours.
- Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
- We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
- Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
- Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
- We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
- Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
- Dedicated lactation room
- Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.