Junior Customer Service Communication Specialist with Spanish & English

• Design & execute consumer-focused communication strategies aligned with CPM and client objectives.
• Lead internal and external communications to ensure consistent, brand-aligned messaging.
• Create and distribute impactful content to support Customer Service operations.
• Collaborate cross-functionally to gather accurate, timely information for communications.
• Monitor media channels and public sentiment, crafting strategies to safeguard to protect brand awareness.
• Guide Customer Service team members in delivering clear, persuasive, and consistent messaging.
• Manage consumer interactions with timely, compliant, and personalised responses.
• Deliver tailored support solutions beyond standard responses to meet individual consumer needs.
• Improve processes in partnership with management to boost engagement, efficiency, and experience for both consumers and internal teams.

• Spanish & English: Excellent command of both languages with strong writing and verbal communication skills.
• Experience: Previous experience working in communications, PR, or high-touch customer service roles.
• Expertise: Strong knowledge of corporate communications, media relations, and crisis strategies.
• Relationship Building: Excellent interpersonal and networking skills.
• Creativity: High-level creative and strategic thinking for effective communication solutions.
• Writing Skills: Exceptional writing, editing, and proofreading with attention to detail.
• Organisation: Strong project management and multitasking capabilities.
• Teamwork: Ability to work independently and collaboratively in fast-paced settings.
• Confidentiality: Demonstrated integrity and discretion with sensitive information.
• Data Management & Analytics: Familiarity with database management tools & experience in data analysis and reporting.

• Starting date: September 2025.
• Contract: Temporary.
• Salary: Competative Salary based on experience.
• Working hours: Full-time 39 hours per week working from Monday to Friday between 9 am & 6 pm.
• Fully Paid Training that optimally prepares you for your job - 2 weeks duration.
• 24 holiday days per year on a full-time basis.
• Work Model: Hybrid (6 Days per Month).
• Location: Barcelona Spain.

• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

CPM International