Customer Service Admin (German Speaker)
- Barcelona
- Permanente
- Tiempo completo
- Processing orders – Create and process customer quotes and orders with a strong focus on accuracy and timely delivery.
- Supporting sales and customers – Work closely with sales teams and customers by providing clear information, answering questions, and solving issues before and after sales.
- Acting as a communication link – Serve as point of contact between customers and internal teams—such as sales, service delivery, and collections—to quickly address customer needs.
- Managing the customer journey – Oversee the entire process for customers, making sure their experience is smooth while following company processes and compliance rules.
- Suggesting improvements – Spot opportunities to make processes better and share your ideas with management.
- Handling administrative tasks – Perform routine customer service duties by following established procedures.
- Language skills – Excellent written and verbal communication in English, plus native-level proficiency in German.
- Time management – Strong ability to set priorities, multitask, and stay organized in a fast-paced environment.
- Customer focus – Proven commitment to delivering outstanding customer service.
- Computer skills – Solid IT knowledge, including accurate data entry and confidence in working with business systems.
- MS Office knowledge – Proficient in Microsoft Office, especially Excel; experience with SAP/CRM is an advantage.
- Experience – 1–2 years of relevant professional experience, preferably in customer service, order management, or a related field.
- Permanent contract
- Hybrid work model: home office on Mondays and Fridays, office-based the rest of the week
- Outstanding company culture
- Career development opportunities
- Company pension scheme
- Yearly company bonus
- Private health care
- Medical and life insurance
- A position within an international organization, offering a dynamic work environment with exciting challenges and opportunities