Operations Executive (French speaker)
Emerald Stay
- Barcelona
- Permanente
- Tiempo completo
- Liaising with guests before, during and after stay.
- Liaising with all types of partners such as travel agencies and transfer providers.
- Controlling and managing reservations booked instantly in our Property Management System.
- Preparing proposals for individuals and groups; closing and managing direct reservations.
- Upselling and cross-selling.
- Arranging some extra services such as airport transfers and at-home massages.
- Coordinating special guests requests with the local staff in our destinations.
- Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages.
- Collecting feedback from guests to keep improving our services.
- Contributing to the continuous update and improvement of all our home listings.
- Liaising with homeowners, most of whom are HNWI.
- Employment start: as soon as possible
- Position based in Barcelona
- Competitive salary based on experience
- Work days and work hours may vary, we work in hospitality
- You have at least 2 years of experience working at the front office of a 4* or 5* boutique hotel.
- Ideally, you also have experience working at a fast-growing company - you understand that responsibilities will evolve quickly as the company grows.
- You love interacting with guests and all types of partners and can naturally establish great relationships with people; your interpersonal and team collaboration skills are excellent.
- You have strong organizational and communication skills, both written and verbal.
- You are comfortable speaking with HNWI (High Net Worth Individuals).
- You are good at managing stress and do not get easily overwhelmed.
- You are detail-oriented, open-minded and positive.
- You can multitask and work in an independent way.
- You have a can-do attitude, are not afraid to take ownership and be flexible.
- You speak and write English, French and Spanish.
- You have worked with Mews before, our amazing Property Management System.
- You have experience working in operations at a short-term rental company.
- You are passionate about hospitality and innovation in the industry.
- You speak German or any other language.
- Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
- Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
- Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
- Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
- Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
- Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.
- Emerald Stay membership:
- All-year-round discount of 10% off on Emerald stays
- Discount of 50% off on Emerald stays during low season, on selected properties
- Personal training budget of 500€ unlocked on each work anniversary
- 1 workday or 100€ per year for a charity of your choice
- A Cobee card to maximize your net income thanks to the use of benefits in kind
- Coaching program for Director level and above from 1st anniversary
- Yearly team off-site
- Occasional team outings