Junior Customer Support
- Barcelona
- Permanente
- Tiempo completo
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Provide accurate information about products and services, ensuring a high level of customer satisfaction.
- Resolve customer complaints efficiently and escalate complex issues to the appropriate department when necessary.
- Maintain up-to-date knowledge of company products, policies, and procedures.
- Assist customers with troubleshooting and provide technical support when required.
- Document customer interactions and feedback to help improve services and processes.
- Collaborate with other team members to ensure seamless customer service delivery.
- Fluent or native-level German (C1) and good command of English (B2).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach to customer concerns.
- Ability to work effectively both independently and as part of a team.
- Basic computer skills and familiarity with CRM systems or willingness to learn.
- Previous experience in customer service is a plus but not mandatory.
- Eligibility to work in Spain.
- Competitive salary package with performance-based incentives.
- Comprehensive training and continuous learning opportunities.
- Hybrid work model after the initial training period.
- A multicultural and supportive work environment.
- Career growth opportunities within the company.
- Benefits such as health insurance, meal vouchers, and transportation allowance.
- Full-time position (40 hours/week).
- Rotational shifts, including weekends and holidays.