
Credit and Collections Specialist (English/Spanish Speaker)
- Barcelona
- Permanente
- Tiempo completo
As Credit and Collections Specialist this position delivers services as part of an accounting team in the domain of Order to Cash.The candidate will:
- Play a key role in the management and control of the Accounts Receivable ledger for the assigned businesses/countries.
- Communicate key issues and the situation regarding the customer back to the business/FP&A, ensuring that any outstanding issues are escalated to the relevant next level in the organization.
- Work closely with the Credit & Collections Manager/OTC Team Lead to facilitate order release and risk activities.
- Participate in the daily credit control process, ensuring no deliveries are made towards high-risk customers and be responsible for obtaining appropriate approvals and providing all necessary information supporting the decision-making process.
- Proactive collection of receivables to maintain working capital levels and ensure invoices are paid according to the set terms.
- Raising and managing disputes, ensuring customers are contacted and all queries are resolved or actively escalated to the relevant individuals in the business.
- Processing of the various reports including accounts receivable aging and dispute reports.
- Organizing and participating in regular meetings with the business and/or FP&A to communicate and escalate account issues and to make action plans going forward.
- Hold and release process - review daily orders on hold due to customer overdue or overlimit issues and if required, follow the approval process to allow orders to be released in accordance with the OTC Credit Policy.
- Liaising with the Credit & Collections Manager/OTC Team Lead team to provide relevant information relating to the order release process and to ensure credit limits are not exceeded.
- Decide on suitable customer credit limits for new and existing customers based on forecasted sales volumes, perform customer financial analysis, and request approval for final credit limit in accordance with OTC Credit Policy
- Credit Limit reviews – perform periodic credit reviews to ensure that justification is in place for maintaining credit limits at current levels.
- Risk mitigation – periodic review of credit exposure levels against credit limits with a view to mitigate risk as much as possible.
- Reporting - perform the necessary reporting at month end
- Support annual auditing
- Actively participate in process improvement projects.
- Handle ad-hoc requests in a timely manner.
- Ensure that all processing and reporting deadlines are consistently achieved
- Ensure compliance with SOX requirements and company policies and procedures.
- Ensure back-up is fully trained.
- Teamwork - Must be able to work in teams and support each other, sharing knowledge with new team members and less experience colleagues.
- Positive Attitude
- Good Interpersonal skills
- Strong process and analytical skills
- Oriented to detail
- Good communication skills
- Flexibility and adaptability to a fast-changing environment
- Problem solving skills
- Ability to work independently with limited supervision
- Ability to handle tasks under pressure
- Ability to self-organize
- High learning ability
- Hands-on mentality
- Good Communicator and presentation skills
- Strong financial, IT and analytical skills coupled with operational focus
- Minimum of 3+ years´ experience in Accounts Receivable, Credit Control, Credit/Risk management positions in multinational enterprises.
- SAP literate with knowledge of JDE a plus
- Proficiency in MS Office including Excel, Word, and Outlook.
- Fluent verbal and written communication skills in English & Spanish (Fluency in German would be highly desirable).