ServiceNow ITSM Product Owner
- Guadalajara
- Permanente
- Tiempo completo
- Product Roadmap Ownership: Owns the ServiceNow product roadmap, defining and prioritizing features, enhancements, and technical improvements
- Stakeholder Collaboration: Works closely with business and IT teams to gather requirements and translate them into actionable user stories.
- Prioritization and Backlog Management: Prioritizes features and enhancements based on business value, customer impact, and technical feasibility, managing the product backlog.
- Program Progress Monitoring: Monitors program progress, provide status updates, and generate insights to influence product decisions and foster continuous improvement.
- Digital Product Management: Leads digital product management activities across the ServiceNow implementation, collaborating with technical digital product teams.
- End-to-End Ownership: Takes end-to-end ownership of the consultancy engagement delivery, participating in Business Analysis, SDLC processes following Agile methodology and Quality Assurance guidelines.
- Customer Advocacy: Champions the needs of the customer, ensuring that their pain points are addressed throughout the product development process and follows best practice for the development of the platform.
- Communication and Collaboration: Act as a primary point of contact between functional stakeholders and the ServiceNow development team.
- Learning and Development: Stay up to date with the latest ServiceNow features and best practices.
1 Operations of the tower SLA adherence
Knowledge management
CSAT/ Customer Experience
Identification of risk issues and mitigation plans
Knowledge management
2 New projects Timely delivery
Avoid unauthorised changes
No formal escalations͏Mandatory Skills: ServiceNow - IT Service Management .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.