Infrastructure Engineer - Network
The Workshop
- Málaga
- Permanente
- Tiempo completo
- Be the Level 3 technical assistance to support staff and participate in an on-call support rotation to ensure the performance, security and availability of 24x7 mission critical Networks is maintained
- Act as an advisor for the team on projects, working with appropriate stakeholders capturing requirements, offering assistance and providing recommendations and solutions where required
- Play a key role in the design, implementation and support of technical solutions for Networking equipment
- Follow agreed procedures to identify and resolve issues with our Networks
- Monitor performance of Networks including using management software and tools to collect agreed performance statistics
- Apply permanent fixes or temporary workarounds for identified faults
- Responsible for Network equipment/Infrastructure support also third party escalation with vendors including assisting with root cause analysis and communicating to relevant parties
- Identified enhancement of Network equipment and drive the standardization of Network lifecycle and maintenance, applying automation when possible as part of a continuous improvement process
- Implementing working practises to support iterative developments/deployment of Network equipment and associated infrastructure
- Demonstrated capabilities and breadth of IT experience
- Minimum of 3 years experience in an IT administration or support role using technologies such as:
- Cisco Routing, Switching and SDWAN products
- Other Networking equipment such as Supermicro switches
- Firewalling products such as Palo Alto
- Load balancing products such as F5
- Experience working within an ITIL framework
- Solid troubleshooting skills, with the ability to research and solve technical issues
- Extremely organized with a strong attention to detail
- Excellent English verbal and written communication skills
- Strong interpersonal and collaboration skills
- Consultative approach with supporting various teams with the ability to manage multiple tasks and competing priorities
- User Experience with some of the following technologies would be an asset: OpenStack, VMWare, Remote Desktop Services, Project Management principles, CRM, Collaboration Tools, Monitoring Tools (Grafana, Icinga) and Atlassian software stack
- Experience managing end customers
- Inspiring and fulfilling work at an innovative and values-driven company creating cutting-edge tech
- Attractive salary and customisable benefits package
- Flexible working hours and ways of working
- Contemporary and accessible office environments with a range of workplace perks
- Six weeks' paid leave for every four years of service
- Relocation package for you and your family including soft-landing package services to help you settle in (applicable in Spain, if you are moving from a different city/country)
- Being part of a team with a forward-looking, international mindset and agile working practices
- A friendly, inclusive and multicultural environment (we are made up of over 35 nationalities, speaking almost 30 languages)
- Wellbeing programmes, learning and personal growth opportunities
- A range of employee events throughout the year, including team building activities, Learning Labs, Hackathons and Designathons
- Opportunities to shape the tech community within and outside of the company, through mentoring and knowledge-sharing
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