English speaking Risk Specialist (Late/Night Shift) in Barcelona
Teleperformance
- Barcelona
- 18.200 € al año
- Permanente
- Tiempo completo
- Verify all required details have been submitted with application for processing.
- Examine and validate the identity of the merchant to ensure the information submitted is valid.
- Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
- Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
- Investigate and compare the items sold on the merchant’s website to information provided on the
- Product description, merchant industry, and charges.
- Reference an internal supportability list provided by , and judge whether the merchant is in compliance with our clients guidelines. Ensure no items being sold on the merchant's site violate these guidelines.
- Based on the merchant's website, categorize the business using a list of guidelines.
- Identify businesses as supportable, prohibited, or in need of small changes to their business model.
- Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
- Fluent in English (C1 or higher)
- Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
- Capacity for showing empathy, remembering there is a person behind the business and aren’t overly harsh in your assessments.
- Efficiency working in a fast-paced, high-volume environment.
- Comfortable making decisions based on incomplete or ambiguous information.
- Are persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes.
- Collaboration with team members and affinity to share knowledge and best practices to help the team succeed.
- Experience with payments, risk, compliance, or the financial industry.
- Previous background in a role supporting users at a technology company.
- Well-versed in an investigative role involving decision-making.
- 38,5 hours/week, Night-Shift, from 22.00 to 08.00.
- Salary: 18.065 € gross/year - Temporary 6 month contract
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- International business casual environment
- Permanent Contract
- Competitive Benefits package!