IT Vendor Procurement & Service Management

• Vendor Relationship Management: Develop and maintain strong relationships with IT vendors to ensure high-quality service delivery and mutually beneficial partnerships.
• IT Procurement: Collaborate with the procurement team to manage the acquisition of IT products and services, ensuring alignment with organizational goals and budget constraints.
• IT Leadership Collaboration: Work closely with IT leaders to understand their needs and priorities and ensure vendor services meet these requirements.
• Contract Negotiations: Participate as needed in contract negotiations with vendors to secure favorable terms and pricing.
• Performance Monitoring: Monitor and evaluate vendor performance against established metrics and service level agreements (SLAs).
• Risk Management: Identify and mitigate risks associated with vendor relationships and ensure compliance with company policies and standards.
• Vendor Selection: Participate in the selection and evaluation of new vendors to ensure they meet the organization's needs.
• Contract Interpretation and Continuous Improvement: Interpret contracts, monitor vendor performance, mitigate risks, and facilitate continuous improvement to deliver maximum value from external IT partnerships.
• Schedule and lead meetings as needed (Issue Management, Service Delivery, Quarterly Business Reviews), including agenda setting and action item tracking, and follow-ups.
• Maintain accurate, version-controlled documentation and forms, including Purchase Request Forms, process guides, Purchase Order trackers, vendor scorecards, and new process artifacts.
• Continuous Improvement: Review and assess source to pay and invoice management processes for improvements.
• Purchase Requisition Processing

• Submit accurate IT Purchase Requisitions in Source-to-Pay system within two business days.
• Verify required documents and correct vendor, cost and category codes.
• Resolve procurement issues raised by IT requesters.
• Advise IT stakeholders on SOWs, orders, and quotes—focusing on deliverables, timelines, costs, and contracts.
• Invoice Management

• Act on behalf of the IT stakeholder in reviewing invoice accuracy and intervene with Accounts Payable and IT vendors to resolve disagreements.
• Ensure IT adherence to documented invoice validation processes.
• Validate invoice amounts and maintain data accuracy across Accounts Payable, Source to Pay and SAP.
• Service Governance & Reporting

• Lead IT Service Performance Management, including vendor report intake, stakeholder distribution, feedback tracking, and executive reporting.
• Facilitate performance reviews with IT leadership to address service gaps, assign actions, and monitor progress.
• Develop and maintain a centralized service performance dashboard.

• Bachelor’s degree in IT, Business Administration, Finance or related field.
• 3-6 years of experience in IT vendor management or IT procurement.
• Experience with SAP, Ariba and Invoice Processing systems. Familiarity with software development methodologies.
• Professional certifications in Vendor Management or Procurement would be a plus.
• Experience with ITIL or other IT service management frameworks would be a plus.
• Demonstrated contract interpretation and vendor management skills. Proven experience in managing vendor relationships and contract negotiations.
• Strong understanding of IT products and services, plus budgeting principles and practices.
• Strong Excel skills to build and maintain tracking tools.
• Excellent English communication and interpersonal skills.
• Skills: Strong analytical and problem-solving abilities. Ability to work independently and collaboratively in a team environment. Ability to take initiative and be proactive.

Axalta