Senior Account Manager
- Marbella, Málaga
- Permanente
- Tiempo completo
- Act as the primary point of contact for B2B clients, ensuring smooth onboarding and ongoing satisfaction.
- Gather client feedback and work closely with the product and development teams to implement improvements.
- Collaborate with Payment Service Providers (PSPs) to verify and maintain accurate marketplace information.
- Troubleshoot and escalate technical, operational, and data-related issues to ensure timely resolution.
- Develop and document account management processes, laying the foundation for scalable growth.
- Establish and track key performance metrics to measure client success and platform adoption.
- Identify upselling and cross-selling opportunities to maximize client engagement and revenue.
- Stay updated on industry trends, payment technologies, and best practices, providing valuable insights to both clients and internal stakeholders.
- Proven experience in account management, customer success, or a client-facing role within a SaaS or fintech environment.
- Strong understanding of payment processing, PSPs, and the financial technology landscape.
- Excellent problem-solving skills, with the ability to manage technical and data-related challenges.
- Outstanding communication and interpersonal skills to build strong client relationships.
- Ability to thrive in a fast-paced environment and establish scalable processes from scratch.
- Highly organized, proactive, and self-motivated with a results-driven mindset.
- Experience working with cross-functional teams, including product development and operations.
- Familiarity with CRM tools and data analysis is a plus.