Spanish Speaking Frontline Support Representative
Patrique Mercier Recruitment By Nellie
- España
- 16.000-20.000 € al año
- Permanente
- Tiempo completo
- Provide top-notch frontline support to Spanish-speaking clients through phone, email, and live chat channels.
- Assist customers with inquiries about products, services, and account-related issues.
- Effectively troubleshoot and resolve customer complaints to ensure satisfaction.
- Document all customer interactions accurately in the CRM system for seamless follow-up and reporting.
- Collaborate with team members to sustain high service levels and enhance customer encounters.
- Identify opportunities for improvement in service delivery and contribute to the development of best practices.
- Remain knowledgeable about company products and services to provide accurate information to customers.
- Fluency in Spanish and English, both written and spoken.
- Prior experience in customer service or a related support role is highly desirable.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities with a customer-oriented approach.
- Able to thrive in a fast-paced environment and manage several tasks effectively.
- Familiarity with CRM software and basic computer skills.
- Positive attitude, eagerness to learn, and commitment to delivering excellent service.
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...