A brief description about us:Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.We are currently looking for new talent to join the F&B department as Hostess.What will be the main functions you will perform in your position?Major ResponsibilitiesTo meet and greet guests in a friendly, professional, and courteous manner, handling all transactions related to billing accurately and efficiently, enhancing the hotel's reputation for excellenceTools/Equipment UsedInfosys System, RESPAK Systems, DELPHI Systems, Telephone, Microsoft programmes, Reservations Diaries, Cash floatsDaily DutiesTo ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guestsTo check on stock of take away menusTo attend pre-service briefings for daily updatesTo ensure that reservations are handled in a friendly and professional mannerTo organise the menus for each serviceTo welcome and offer cloakroom assistance for bar guestsTo ensure that guests are seated according to their requirementsTo liase with the managers regarding any relevant guest requirementsTo wish “Farewell” to all guests, encouraging repeat customPeriodic DutiesTo support chef de rang and commis de rang on setting up the restaurant before and after the serviceOccasional DutiesTo assist in correspondence with guestsTo carry out any other reasonable requests as directed by your managerWhat kind of talent are we looking for this position?- We are looking for a person with good customer orientation.- To be used to work in a team and like to learn from multiculturalism.- The person who joins us must be committed and professional.- We are looking for someone who is responsible and reliable.What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?- We have a Canteen with a different menu every week, so you can eat during your work shift.- We have a learning platform where you can be trained in the courses you are interested in.- Our laundry team will provide you with a clean and ironed uniform whenever you need it.- Our working environment at the hotel is young, fun and multicultural.- Complimentary stays and special staff rates.- You can have a tea or coffee whenever you want in our Coffee corner.- Be part of a company with worldwide recognition.- Join a team with a passion for service and luxury.- You will have at your disposal an electric kick scooter & bike parking.- We organize staff parties and team buildings throughout the year.- We offer options for growth and / or projection within the group.- We offer free weekly physiotherapy sessions, so you can relax.- Enjoy your birthday, free to spend it with whoever you wish!Mandarin Oriental, Barcelona is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.
