Application Support Engineer

Schneider Electric

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 17 días
Job Description:⚡Do you dare to lead the digital transformation to create a more sustainable world? 🌳At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by +450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing.We are seeking a detail-oriented and proactive Application Support Engineer to join our HR Systems & Employee Experience team. The ideal candidate will have a strong grasp application support methodologies and the ability to manage incidents in a production environment. This role requires excellent communication skills and the ability to collaborate across cross-functional teams to ensure application quality and operational stability.What will you do?
  • Respond to and resolve application-related incidents.
  • Ensure timely updates and communication with stakeholders.
  • Coordinate with vendor for issue escalation, resolution and issue tracking
  • Perform detailed analysis of recurring issues, collaborate with development teams for permanent solutions
  • Use logs, monitoring tools, and debugging techniques to identify root causes.
  • Handle user requests related to application configuration, access, and functionality.
  • Monitor application health, Investigate and act on alerts proactively.
  • Work closely with developers to resolve bugs and deploy fixes.
  • Participate in testing and validation of patches.
  • Maintain runbooks, SOPs, and contribute to internal knowledge repositories.
  • Assist in planning and validating application changes and releases.
What qualifications will make you successful for this role?
  • 1-4 years of experience in application support roles
  • Experience working in cross-functional teams with developers, product managers, and support teams.
  • SQL for querying and troubleshooting
  • Familiarity with support ticketing systems and SLA-based operations.
  • Familiarity with AWS or Azure (for cloud-hosted app)
  • Analytical and problem-solving skills for incident diagnosis and resolution.
  • Excellent communication and collaboration skills.
What will you get?We adapt to you:🕓 With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.💻 We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.🏝 Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.📅 Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.🧘‍Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).💞 We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.We take care of you:📱 With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more!🏄‍From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.🩺 Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.We empower you:🎯 With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.🤑 We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.🙌 We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.💗 You will have life insurance for your protection.💰 We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.🎁 With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.💚 Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.#LI-AF1DIGINFR24Looking to make an IMPACT with your career?When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.Become an IMPACT Maker with Schneider Electric – apply today!€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Schneider Electric