Global Product Director: Customer Engagement
Santander
- Madrid
- Permanente
- Tiempo completo
- Leading the product transformation. Navigating several workstreams, third parties and stakeholders, including the oversight of key dependent workstreams.
- Leading the global new products team with the different stakeholders involved: T&O, Customer Experience, Process, Legal & Compliance.
- Prioritizing work for Agile teams, interpreting evidence and ensuring that their teams can follow a clear roadmap of prioritized activities across the product development lifecycle.
- Build the market product roadmap and prioritize the request of new products/ programs.
- Managing an execution plan in collaboration with country stakeholders, Product Owners and local and global squads: Scope/impact of product (Able to set the vision, roadmap and backlog for a product in a way that has a measurable impact on Santander’s strategic objectives), and Risk/strategic business criticality of product (manage and mitigate risks as they relate to the delivery, usability, viability and performance).
- Leading a hypothesis-driven design methodology to enable rapid experimentation and customer empathy throughout the ideation and development stage of the products.
- Anticipate and assess regulatory potential changes that can impact our strategy or delivery roadmap or that can be translated into business opportunities.
- Measuring impact (to business and customer metrics) and proposing initiatives based on learnings from analytics and customer feedback.
- Facilitating best practice sharing and adoption amongst countries through organizing sharing sessions and workshops
- Experienced professional (7-15 years of experience) with a passion for customers, transformation and product design / delivery
- Creative and data-driven problem solver, proactive in overcoming challenges and engaging diverse stakeholders
- Role model in customer-led strategy and product development
- Results orientation, demonstrates and measures impact
- Demonstrated track record of implementing “design for excellence” principles
- Self-starter, with strong team collaboration
- Ability to work across the organization to align resources to the projects
- Ability to learn, retain, communicate technical product information
- Ability to create, manage and sustain influential business relationships
- Fluent in English and Spanish