German IT Service Desk in Barcelona
Cross Border Talents
- Barcelona
- Permanente
- Tiempo completo
- Take incoming user requests B2C (via telephone/email, log call details onto case management systems, and provide response and resolution within SLA to customer)
- Solve requests/incidents that require a higher level of technical knowledge
- Support technical inquiries and manage incidents of the client’s product, car electrical chargers.
- Progress / close service requests to a satisfactory conclusion on-call management system
- Proactively update customers with status and resolution progress
- Monitor/progress all open queries in the queue
- Escalate potential service issues to an appropriate level
- Ensure contractual SLA is maintained
- Respond to any reasonable task posed by the assigned manager
- Achieve an excellent customer satisfaction level
- Native in German
- C1 proficiency in English
- IT Knowledge
- Attractive Salary: We offer attractive compensation packages that reflect your skills and experience, ensuring your hard work is duly recognized and rewarded.
- Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
- Bonus for Achievements: In addition to your salary, you'll have the opportunity to earn bonuses based on your contributions and achievements, providing further motivation to excel in your role.
- Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
- Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy.