Dutch Speaking Travel Customer Service in Malaga

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  • Málaga
  • Permanente
  • Tiempo completo
  • Hace 2 meses
You will be working as a Dutch-speaking Customer Service Representative for a major hotel chain. The main responsibility is to answer customer calls in Dutch, support clients with booking upgrades, and close reservations. A strong customer service orientation and a commercial mindset are essential.Your responsibilities and impact as a Customer Service Representative will be:Handling inbound calls from Dutch-speaking clientsAssisting customers with booking upgrades and reservation supportProviding accurate information and ensuring high-quality serviceApplying a commercial mindset to convert inquiries into salesWorking with internal tools and systems to manage customer casesCollaborating with the team to continuously improve service deliverySkills, qualifications, and interests you need to succeed in this role:Native level of Dutch and a C2 level of EnglishPrevious experience in customer service or a commercial role is a plusStrong communication and interpersonal skillsComfortable with computer systems and customer support toolsAvailability to start on 30/05/2025 (mandatory)Already based in Spain or able to be present in Málaga by the start dateWhat's in it for you?Annual gross salary of €21,500 + €1,500 gross signing bonusPermanent contract with a 2-month trial periodPaid training included in the contract (starting on 30/05/2025)Full-time schedule: 39 hours/week, Monday to Sunday in rotating shifts between 08:00 and 22:00On-site position at a modern office in Málaga city centerSupport from the company's Welcome Department for administrative onboardingAssistance with necessary documentationYour future companyYour future company is a global leader in customer experience solutions. In Málaga, you'll join a diverse team in a vibrant and supportive workplace. Their Welcome Department will guide you through the onboarding process, helping you feel prepared from day one.Interested in this opportunity?
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