Junior Support Engineer

Barcelona
Permanente
Tiempo completo

Hace 20 días
Solicite fácilmente

Junior Support Engineer – Hybrid – BarcelonaWe are hiring at VSN, a leading global technology company specialized in developing advanced software solutions for the Broadcast, Media and Entertainment industries, for a driven and ambitious Junior Support Engineer to join our growing support team in Barcelona.As a Junior Support Engineer, your core mission is to ensure customer satisfaction through high-quality technical support. You will manage and resolve less complex technical issues, escalate more complex ones, and maintain clear communication with clients throughout the resolution process. Your role also involves contributing to documentation, participating in team collaboration, attending meetings, and assisting with system maintenance and updates. This position offers a learning-rich environment, allowing you to grow technically and professionally while supporting the department’s success.The support team is a collaborative, knowledge-sharing group committed to delivering exceptional customer service. It includes junior and senior engineers who work closely together to resolve cases efficiently and support each other’s growth. Daily internal meetings foster open communication, idea exchange, and mutual support. The team also maintains expertise in the full Media product portfolio and participates actively in client interactions and company initiatives.Here is a little window into our company: VSN is a technology company specialized in developing advanced software solutions for the Broadcast, Media and Entertainment industries. VSN was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.Our motto is “Be Humble, Stay Hungry!”The successful candidate will be based anywhere within a commutable distance of our office in Barcelona, working in a hybrid work model!What your day will look like:

Handle technical incidents reported by clients through the ticketing system

Diagnose and resolve issues related to software, networking, or system configuration
Reproduce bugs in testing environments to validate behaviors and propose solutions
Communicate with development or QA teams to escalate bugs or complex issues
Proactively follow up on open tickets and keep clients informed about the status of their requests
Document procedures, solutions, and best practices in the internal knowledge base
Participate in daily team meetings to coordinate priorities and share updates
Assist with remote installation or configuration of software for new clients or version upgrades
Provide functional support and guidance to clients on how to use the product
Perform basic testing of new developments before they are released to clients

About You:

Basic knowledge of the technologies and systems supported
Quick learner with the ability to absorb new technologies and procedures
Excellent verbal and written communication skills
Ability to clearly explain technical concepts to non-technical users
Strong problem-solving skills for basic issues
Capacity to handle multiple tasks and perform under pressure
Team-oriented with a willingness to learn from senior engineers
Proactive and capable of working independently when needed
Fluent in Spanish, both written and verbal, is essential
Professional level of English, both written and verbal
Legally authorized to work in Spain

For more information about VSN, please visit our website atWe thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Valsoft