Spanish Speaking Social Media Support Advisor

• Deliver outstanding support to Spanish-speaking customers via various social media channels, promptly addressing inquiries and resolving concerns.
• Monitor social media interactions to ensure timely responses to comments, messages, and questions from users.
• Engage with customers proactively to enhance their experience and satisfaction with the brand.
• Collaborate with marketing and content teams to ensure communications are consistent and aligned with the brand’s messaging.
• Analyze customer feedback and interactions to identify trends and suggest improvements to products and services.
• Support the creation of social media content that resonates with the Spanish-speaking audience.
• Stay informed on social media best practices and trends to provide enhanced support and insights.

• Fluent in Spanish and English, with strong written and verbal communication skills.
• Experience in social media support, customer service, or community management is preferred.
• In-depth knowledge of various social media platforms and their user dynamics.
• Excellent problem-solving skills and a customer-oriented approach.
• Ability to multitask and manage priorities in a fast-paced environment.
• Familiarity with social media analytics tools is advantageous.
• A team player with a positive demeanor and a passion for providing exceptional customer service.

• Monthly Performance Bonus
• Fully Paid Training
• Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• And Much More...

Patrique Mercier Recruitment By Nellie