APM Technician Madrid

InPost

  • Comunidad de Madrid
  • Permanente
  • Tiempo completo
  • Hace 1 mes
Everything you are looking for and more 📦The APM technician perform on-site service and maintenance visits. The ideal candidate will be responsible for identifying and resolving technical, software or mechanical issues on our Lockers, ensuring minimal downtime and maximum customer satisfaction. The role includes replacing components, repairing parts, and coordinating tasks with the support and dispatching teams.The APM technician is based in Madrid Area, carries out on-site interventions in the whole city and region, also covering nearby cities (as Toledo, Ávila, Guadalajara, Valladolid etc.) and occasionally works from the office, in San Fernando.What responsibilities and objectives will you have?
  • Perform scheduled and emergency service visits, complying with the SLA.
  • Diagnose technical issues and implement effective solutions on-site.
  • Perform root cause analysis of reported problems.
  • Replace defective components and carry out mechanical and/or electrical repairs.
  • Communicate with the dispatching team to align on planning and priorities.
  • Follow safety and quality standards during all service activities.
  • Coordinate with the internal support team to ensure smooth execution of tasks.
  • Document interventions and report findings accurately and timely.
  • Use internal software to monitor the performance and operation of the Lockers network.
  • Use the spare parts in the assigned car kit responsibly and efficiently.
  • Ensure that the stock level of the car kit is always adequate and replenished as needed.
  • Conduct training sessions and periodic audits.
Well, what will the requirements be?
  • Preference for technical diplomas or similar.
  • At least 2 or 3 years of experience in a similar position.
  • Technical diploma or equivalent experience in mechanics, electronics, or related fields.
  • Strong mechanical/electrical aptitude and the ability to understand complex systems.
  • Previous experience in hardware and software maintenance roles for electronic equipment.
  • Ability to read, interpret, and analyse monitoring dashboards and system logs.
  • Ability to read technical drawings and manuals.
  • Problem-solving mindset and hands-on attitude
  • Ability to work independently and as part of a team.
  • Strong field presence: this is a field-based role requiring regular daily on-site operations.
  • Good written and spoken English.
  • Valid driving license (type B).
What do we offer?Language platformWellbeing programmeFlexible working hoursOnline platform for lifelong learningCompetitive salaryFlexible remuneration services can be contractedWhy join us?
  • Because we don’t settle — we go further and multiply impact (10X Attitude).
  • Because we design every transformation around real customer value (Passionate About Customers).
  • Because we make things happen fast and smart — not perfect, but done (Go, Go, Go).
  • Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt).
  • Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team).
Inclusive CultureInPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.

InPost