Inside Sales Representative eCommerce with Italian and Spanish
Lenovo
- Barcelona
- Permanente
- Tiempo completo
- Spain - Barcelona - Barcelona
- Close incoming sales opportunities to ensure that short-term goals, objects and quotas are met
- Perform outbound calls proactively and when requested by the business, to new and existing customer install base.
- Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
- Follow up on leads generated from the Customer Service Team or other departments.
- Provide an excellent customer experience from the initial call to the final sale closure.
- Ability to identify opportunities to up and cross-sell products as per customers’ requirements.
- Complete call logs and reports where required.
- Ensure that products, services and solutions recommended to clients will fulfill their needs.
- Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily & monthly targets.
- Liaise effectively with other internal departments and external businesses in a professional manner as required.
- Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
- Maintains product knowledge by attending training workshops, and keeping up to date on product material.
- At least one year of experience in a Sales Support or similar role, preferably in IT sector
- Native/Fluent Italian and Spanish plus English language
- Excellent communication skills (spoken & written)
- Entrepreneurial mind, highly persuasive and highly motivated to close sales
- Spain - Barcelona - Barcelona
- Spain
- Spain - Barcelona
- Spain - Barcelona - Barcelona