We are currently seeking a highly motivated and customer-oriented individual to join our team as a Customer Care Representative in Sofia, Bulgaria.As a Customer Care Representative, you will be responsible for providing exceptional customer service to our Polish and English-speaking clients. You will serve as the primary point of contact for all customer inquiries and concerns, ensuring that all issues are resolved in a timely and satisfactory manner. Your main duties will include answering customer calls and emails, troubleshooting and resolving customer issues, and maintaining accurate records of all customer interactions.To be successful in this role, you must have excellent communication skills in both Polish and English, as well as a strong customer service mindset. You should be able to work independently and as part of a team, and have a positive attitude and a passion for helping others. Previous experience in a customer service role is preferred, but not required.This is a full-time, permanent position based in our office in Sofia, Bulgaria. We offer a competitive salary and benefits package, as well as opportunities for growth and development within the company. If you are looking for a challenging and rewarding career in a dynamic and international environment, we would love to hear from you.Responsibilities:- Provide exceptional customer service to Polish and English-speaking clients- Serve as the primary point of contact for all customer inquiries and concerns- Answer customer calls and emails in a timely and professional manner- Troubleshoot and resolve customer issues, escalating to management when necessary- Maintain accurate records of all customer interactions- Collaborate with team members to improve customer service processes and procedures- Stay up-to-date on product knowledge and company policies to provide accurate information to customers- Handle additional duties and responsibilities as assigned by managementRequirements:- Fluency in Polish and English (both written and spoken)- Excellent communication and interpersonal skills- Strong customer service mindset- Ability to work independently and as part of a team- Positive attitude and a passion for helping others- Previous experience in a customer service role is preferred, but not required- Must be able to work full-time in our office in Sofia, BulgariaWe Offer:- Competitive salary, benefits and relocation package- Opportunities for growth and development within the company- Dynamic and international work environment- Supportive and collaborative team cultureIf you are a motivated and customer-oriented individual with fluency in Polish and English, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our HR department. We look forward to hearing from you!
